FAQs

Category


Junior Suite Japanese-style Room with Open-Air Bath

I didn’t receive an email to confirm my reservation. Is there a problem?
Upon the successful completion of your booking, a reservation confirmation email will be sent to the email address you provided. However, if you incorrectly entered your address while booking, you will not receive a confirmation email.
Are credit cards accepted?
Most of the credit cards including the following credit card types are generally accepted. Visa, JCB, UC, American Express, NICOS, Saison and Orico. Debit cards are also accepted.
What is your hotel’s pet policy?
In principle, pets are not allowed inside Ryokan. Small dogs in a carrier can be kept with us by reservation.
What is your cancellation policy?
Upon cancellation of a reservation, customer will be charged a certain percentage of the total price of accommodation (cancellation charge) as listed below.
*If the reservation is canceled two to three days before the intended check-in day: 30%
*If the reservation is canceled the day before check-in day: 50%
*If the reservation is canceled on the intended check-in day: 100%
Do you provide discount rates for children?
Yes.
Children from the age of 0 to 5 : No breakfast/dinner & No bed(Bed-sharing) 1650yen
Children from the age of 0 to 5 : No breakfast/dinner & extra futon mattress 3300yen
Children from the age of 0 to 5: Breakfast/Dinner included & No futon mattress(Bed-sharing) 5400 yen
Children from the age of 0 to 5: Breakfast/Dinner included & Extra Futon mattress 50% of Adult Price
Children from the age of 6 to 12 : 70% of adult price
All prices do not include consumption tax

Hot Springs

Do you provide discount rates for children?
Yes.
Children from the age of 0 to 5 : No breakfast/dinner & No bed(Bed-sharing) 1650yen
Children from the age of 0 to 5 : No breakfast/dinner & extra futon mattress 3300yen
Children from the age of 0 to 5: Breakfast/Dinner included & No futon mattress(Bed-sharing) 5400 yen
Children from the age of 0 to 5: Breakfast/Dinner included & Extra Futon mattress 50% of Adult Price
Children from the age of 6 to 12 : 70% of adult price
All prices do not include consumption tax
What do you mean by open-air baths by the sea?
It is open-air bath located on the water’s edge to enjoy the breathtaking scenery of the sea. There is no direct access from the large communal bath to the open-air bath. Please take the stairs to go to the bathhouse exclusively for open-air baths.
Where can I make a reservation for family open-air bath?
You can book upon arrival. Please receive the key at the front desk before using the family open-air bath. We ask all of our guests to bring back the key when you leave the family open-air bath.

Cuisine

Can you tell me more about the menu ?
We offer nearly twelve dishes of delicate and beautiful Japanese cuisine that are mainly made with local seafood.
What is the latest time I can have dinner?
We normally ask our guests to start dinner before 19:00.
Can you tell more about the menu for children?
Children above the age of 6 and under the age of 13 whose accommodation fee is 70% of adult price and children from the age of 0 to 5 whose accommodation fee is 50% of adult price can choose from i)menu in line with the adult course (a few dishes will be excluded) or ii) special children’s meals (please check the sample picture of special children’s meal from the page “CUISINE”)
Can I bring beverages and cool box inside the Ryokan?
No. Guests are not allowed to bring beverages and cool box inside the Ryokan. Thank you for your understanding.
I need to abstain from consuming certain foods in conformity with my religion. Can you prepare my meals so as to comply with such
food prohibition ?
We are sorry but currently we cannot respond to such requests.

Facilities

Do you have onsite parking?
Yes. Car parking is free of charge for our guests. Please leave your keys at the front desk.
Do you have wheelchair accessible rooms?
Yes. However, you will need a person to assist you when using the stairs to go to large communal bath and open-air bath.
Are toilets high-tech toilets with heated seats and warm water jets?
All rooms excluding economy-type rooms offer high-tech toilets.
Do you have non-smoking room?
No. However, we will be eliminating odor of your room.